Why does my session get interrupted during training ?

Do you use Decathlon Coach for your running, walking or cycling sessions? Does the app sometimes shut down, or does the GPS switch itself off? Don't worry! You have a settings error with your phone's battery saver. Why and how does this work? Find all the explanations and tips you need to train smoothly with our app, below.

How does Decathlon Coach work?

Apps that use messaging systems, such as emails for example, need minimal power. This isn't the case for our app, which needs to manage the GPS, processor, bluetooth, etc. in order to operate correctly. 

And “power”, means “battery life”! Of course, phone battery usage is based on the data transmitted by the app you are using.

For some brands or models, battery saving systems unexpectedly close down either the app, or some of the features, such as the GPS. This means the app "crashes" or pauses automatically so your route is inaccurate or non-existant in your summary.

So, what to do?

You simply have to disable the battery saver to take full advantage of your application. Here is a list of the most affected models and the procedures for each one. Go for it! Over to you!

> HUAWEI (Mate 20, P8 lite 2017, P10, etc.)

  1. Go to "Settings"
  2. Click on "Battery"
  3. Click on "Launch app"
  4. Find and disable Decat' Coach
  5. Click on OK to check that everything is enabled

> SAMSUNG (Galaxy S8 and previous models: Galaxy A5, Galaxy S7, Galaxy J5, etc.)

  1. Go to "Settings"
  2. Click on "Device maintenance"
  3. Click on "Battery"
  4. Then click on "Unmonitored apps'
  5. Click on "Add apps"
  6. Select "Decat' Coach"
  7. Click on "Done" 

> SAMSUNG (Galaxy S10, Galaxy S9, etc.)

  1. Go to "Settings"
  2. Click on "Device maintenance"
  3. Click on "Battery"
  4. Click the 3 small dots on the top right corner
  5. Click on "Settings"
  6. Disable "Put unused apps to sleep"
  7. Disable "Auto disable unused apps."
  8. Click on "Sleeping apps"
  9. Check that the "Decat' Coach" app is not in the list, otherwise delete it using the bin in the top right corner.

> SAMSUNG (Galaxy A3)

The battery saver should be disabled by default on this model. Otherwise follow the procedure!

  1. Go to "Settings"
  2. Click on "Battery"
  3. Click on "Details"
  4. Click on "Decat’ Coach"
  5. Disable Decat’ Coach

> HONOR (8, 9, 10, etc.)

  1. Go to "Settings"
  2. Click on "Battery"
  3. Click on "Remove lock screen"
  4. Disable Decat’ Coach

> XIAOMI (Redmi note 7 and later models)

  1. Go to "Settings"
  2. Click on "Manage apps"
  3. Search and click on "Decat' Coach"
  4. Enable "Autostart"
  5. A window opens, click on "OK"
  6. Then click "Battery saver"
  7. Select "No restriction"

> ASUS (Zenfone 5, etc.)

  1. Go to "Mobile manager"
  2. Click on "PowerMaster"
  3. Click the 3 small dots on the top right corner
  4. Click on "Settings"
  5. Disable the box "Deny auto-start"
  6. Disable "Cleanup suspended"
  7. Return to previous screen (Settings)
  8. Click on "Startup manager"
  9. Enable "Decat' Coach"
  10. Click on "Allow"

> WIKO (Ufeel)

  1. Click on "Phone Assist"
  2. Click on "Battery saver"
  3. Click on "Eco mode"
  4. Disable "Auto enable eco mode"
  5. Go back (Battery saver)
  6. Click on "Advanced settings & tips"
  7. Click on Settings icon in top right corner
  8. Click on "Whitelist background apps"
  9. Enable "Decat' Coach"

> ONEPLUS (6 and later)

  1. Go to "Settings"
  2. Click on "Battery"
  3. Click on "Battery optimisation"
  4. Select Decat' Coach
  5. Select "Do not optimise"

Once the battery saver has been disabled, your sessions will no longer be interrupted and the GPS will work optimally. Your training data and synchronisation will therefore be improved. 

We have provided procedures for the most common models but we are available to assist you with any questions concerning other models. Our support team will be delighted to assist: [email protected]

Enjoy your workouts with Decathlon Coach!

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